Privacy Policy

2.1 Information You Provide Directly

We collect information you voluntarily provide when:

• Filling out contact forms on our website
• Calling our office
• Requesting SMS updates or quotes
• Texting opt-in keywords (SUBSCRIBE, START, PAINTME)
• Communicating with our team via email or phone

Information collected includes:

• Name
• Phone number
• Email address
• Mailing address
• Details about your painting/home improvement project
• Budget information
• Timeline for work

2.2 Automatic Information Collection

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website URLs
• Device information

This information is collected through cookies, pixels, and similar tracking technologies.

3.1 Service Delivery

• Providing estimates and quotes
• Sending project confirmations
• Following up on service inquiries
• Scheduling consultations and appointments
• Sending SMS text messages you have requested or consented to

3.2 Communication

• Responding to your inquiries
• Sending service updates and confirmations
• Providing customer support
• Sending promotional offers and updates (only if you have provided separate consent for promotional messages)

3.3 Business Operations

• Improving our website and services
• Analyzing usage patterns
• Preventing fraud and unauthorized access
• Complying with legal requirements

3.4 Marketing

• Sending promotional SMS messages (only to contacts who have provided separate consent for promotional messages)
• Sharing information about new services
• Conducting surveys and gathering feedback

You can opt out of marketing messages at any time by replying STOP to any SMS. Opting out of marketing messages does not affect your receipt of service-related (transactional) messages.

4.1 Opt-In and Consent

If you provide your phone number and consent to receive text messages, you may receive SMS messages from Paula Mira Painting Co. regarding:

• Service estimates and quotes (transactional)
• Appointment confirmations (transactional)
• Project updates (transactional)
• Customer support (transactional)

You can opt in to receive SMS messages from Paula Mira Painting Co. through any of the following methods: (1) Website — by submitting your phone number on our contact form and checking the relevant consent checkbox(es); (2) Phone — by calling us at (781) 521-3660, where we will request your explicit verbal consent before sending any SMS messages; or (3) Text — by texting SUBSCRIBE, START, or PAINTME to (781) 521-3660. Message and data rates may apply. Message frequency varies. Reply STOP at any time to unsubscribe, or HELP for assistance.

Consent for transactional messages is optional and not required to receive service from us. You may also separately consent to receive promotional SMS text messages and special offers from Paula Mira Painting Co. (marketing/promotional), which is also optional.

Providing your phone number on our contact form is optional. If you do not provide a phone number, we will contact you by email instead. Likewise, the transactional SMS consent checkbox is optional — if you do not check it, you will not receive SMS text messages from us, but you can still submit the form and be contacted by email.

Example Consent Language (as shown on our forms and phone script):

"I consent to receive SMS text messages from Paula Mira Painting about my painting project, estimates, and scheduling. Message and data rates may apply. Reply STOP to unsubscribe." (Optional for transactional messages)

"I consent to receive promotional SMS text messages and special offers from Paula Mira Painting. Message and data rates may apply. Reply STOP to unsubscribe." (Optional for promotional messages)

4.2 Message Frequency

You may receive 1-5 SMS messages per month, depending on your interactions with our company. Frequency may increase during active projects or promotions (if you have opted in to promotional messages).

4.3 Message and Data Rates

Standard message and data rates apply. Rates vary by wireless carrier. We are not responsible for carrier charges.

4.4 Opting Out

You can opt out of SMS messages at any time by:

• Replying STOP to any text message
• Calling us at (781) 521-3660
• Emailing us at paulamirapainting@gmail.com

When you reply STOP, you will receive a confirmation message, and we will stop sending SMS messages to your number.

Opting out of promotional messages does not affect your receipt of service-related messages.

4.5 Getting Help

To get help or have questions about our SMS program, reply HELP to any text message or contact us at:

• Phone: (781) 521-3660
• Email: paulamirapainting@gmail.com
• Website: this website

5.1 We Do NOT Share Your Information

We do not sell, trade, or rent your personal information to third parties. Your privacy is important to us.

5.2 Service Providers

We may share limited information with trusted service providers who assist us in:

• Sending SMS messages (Twilio)
• Managing our website
• Processing payments
• Providing customer support

These service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or government request.

5.4 Business Transfers

If our company is acquired or merged, your information may be transferred as part of that transaction.

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information.

8.2 Opt-Out Options

• SMS Messages: Reply STOP to any text (you may opt out of promotional messages only, or all SMS messages)
• Email: Unsubscribe from email lists using the link provided
• Marketing Calls: Opt out by contacting us directly

8.3 Do Not Track

Some browsers include a Do Not Track feature. Currently, our website does not respond to Do Not Track signals.

14.1 TCPA Compliance

By providing your phone number and consenting to receive SMS messages, you acknowledge that you comply with the Telephone Consumer Protection Act (TCPA) and consent to receiving automated text messages from Paula Mira Painting Co..

Consent for promotional messages is optional and not required for service-related messages.

14.2 Carrier Disclaimer

Message and data rates may apply depending on your wireless carrier. We are not responsible for any charges incurred by your wireless provider.