Terms and Conditions

2.1 How to Opt-In

You can opt-in to receive SMS messages by:

1. WEBSITE: Submitting your phone number on our contact form. Providing your phone number is optional — if you do not provide one, we will contact you by email instead. You will be presented with two separate checkboxes, both of which are optional: one for transactional messages (such as service updates and appointment reminders), and one for marketing/promotional messages (such as special offers and promotions). If you do not check the transactional checkbox, you will not receive SMS text messages from us, but you can still submit the form and be contacted by email.
2. PHONE: Calling us at (781) 521-3660.
   For transactional messages (such as service updates and appointment reminders), we will inform you that you may receive a confirmation or update by SMS, and we will request your explicit verbal consent before sending any SMS messages.
   For marketing/promotional messages, we will request your explicit verbal consent separately before sending any promotional SMS messages.
3. TEXT: You can opt in to receive SMS messages from Paula Mira Painting by texting SUBSCRIBE, START, or PAINTME to (781) 521-3660. Message and data rates may apply. Message frequency varies. Reply STOP at any time to unsubscribe, or HELP for assistance.

2.2 Explicit Consent

By opting in, you explicitly consent to receive recurring automated SMS text messages from Paula Mira Painting Co. to the phone number you provided.

You may choose to receive only transactional messages, or both transactional and marketing messages, depending on your selections.

2.3 Consent is Not Required for Purchase

Subscribing to our SMS program is optional and not a condition of purchasing our services.

Marketing/promotional messages are only sent to users who have provided separate, explicit consent for such messages.

3.1 Expected Frequency

You may receive 1-5 SMS messages per month from Paula Mira Painting Co., depending on:

• Your interactions with our company
• Active projects
• Promotional campaigns
• Service updates

3.2 Message Types

Messages may include:

Transactional: Service estimates and pricing, appointment confirmations, project timelines and updates, reminder messages, customer service communications.

Marketing/Promotional: Promotional offers (15% off, limited-time specials, etc.), re-engagement messages to previous prospects, and other marketing content.

Marketing/promotional messages are only sent to users who have provided explicit consent for such messages.

3.3 Message Content

Messages will include:

• Paula Mira Painting Co. brand name or identifier
• Instructions on how to opt-out (STOP)
• Instructions on how to get help (HELP)
• Phone number or website to contact us

4.1 Carrier Charges

STANDARD MESSAGE AND DATA RATES APPLY. Rates vary by wireless carrier and your current phone plan.

We are NOT responsible for any charges incurred by your wireless provider, including:

• Text message charges
• Data overage fees
• Long-distance charges
• International messaging fees

Contact your wireless carrier for details about your specific plan and rates.

4.2 Timezones and Delivery

Messages are sent during business hours. We make no guarantee about exact delivery times.

5.1 How to Opt-Out (Stop Receiving Messages)

You can unsubscribe from our SMS messages at any time by:

• Reply STOP: Reply STOP to any text message from Paula Mira Painting Co.. You will receive a confirmation message confirming your opt-out.
• Call Us: Call (781) 521-3660 and tell us you want to opt out of SMS messages. We will confirm your opt-out.
• Email Us: Email paulamirapainting@gmail.com with the subject "Unsubscribe from SMS." We will confirm your opt-out within 24 hours.

5.2 Confirmation of Opt-Out

When you opt-out, you will stop receiving SMS messages within 24 hours. You may receive one final message confirming your unsubscribe request.

5.3 Do Not Contact List

Once you opt-out, we will add your phone number to our Do Not Contact list and will not send you SMS messages unless you re-opt-in.

6.1 How to Get Support

If you have questions or need help with our SMS program, reply HELP to any text message, or contact us:

6.2 Response Time

We will respond to help requests within 24 business hours.

6.3 Technical Issues

If you experience technical issues receiving our messages, contact your wireless carrier. If the issue persists, contact us at the number above.

8.1 Accurate Information

You are responsible for providing accurate phone number and contact information. We are not responsible for messages sent to incorrect phone numbers due to inaccurate information you provided.

8.2 Phone Number Ownership

By opting in, you confirm that you own or have permission to use the phone number you provided.

8.3 Prohibited Uses

You agree not to:

• Use our SMS program to send unsolicited messages to others
• Reproduce or forward our messages without permission
• Attempt to hack or interfere with our messaging systems

9.1 No Guarantees

We make no guarantee that:

• Messages will be delivered on time
• Messages will be received without errors
• Our SMS service will be uninterrupted or error-free

9.2 No Liability for Carrier Issues

We are not responsible for:

• Carrier-related delays or failures to deliver messages
• Carrier blocking or filtering of messages
• Lost, damaged, or corrupted messages
• Wireless carrier outages or technical issues

9.3 Disclaimer

Paula Mira Painting Co. provides the SMS service "AS IS" without warranties or conditions of any kind.

10.1 Telephone Consumer Protection Act

You acknowledge and comply with the Telephone Consumer Protection Act (TCPA) and consent to receiving automated SMS messages from Paula Mira Painting Co..

10.2 Consent Acknowledgment

By opting in, you represent that:

• You own or have permission to use the phone number
• You understand and accept these Terms and Conditions
• You consent to receive recurring automated text messages
• You may choose to receive only transactional messages, or both transactional and marketing messages, depending on your selections. Marketing consent is optional and not required for service.

10.3 Do Not Call Registry

Messages from Paula Mira Painting Co. do not comply with the Do Not Call Registry, as we are an established business relationship.

11.1 Dispute Resolution

If you have a complaint or dispute regarding our SMS program:

1. Contact us first at (781) 521-3660 or paulamirapainting@gmail.com
2. We will work to resolve the issue within 30 days
3. If unresolved, disputes may proceed to small claims court

11.2 Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Massachusetts.

12.1 Modifications

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date.

12.2 Continued Use

Your continued use of our SMS program after changes constitutes your acceptance of the updated Terms and Conditions.

14.1 Message Program Name

Program Name: Paula Mira Painting Co. SMS Text Message Program

14.2 Service Provider

SMS messages are sent through Twilio, Inc., a third-party messaging service.

14.3 Supported Carriers

Messages can be sent to phones on most major U.S. wireless carriers, including:

• AT&T
• T-Mobile
• Verizon
• US Cellular
• Metro PCS
• Cricket Wireless
• And others

14.4 International Numbers

If your phone number is based outside the United States, international rates may apply. Check with your wireless provider.